Chicago Fire: Season Five [DVD]

FREE STANDARD SHIPPING ON ALL ORDERS (EXCLUDING VINYL RECORDS)

Same-day shipping cutoff

All items ordered before 10:30am CT will be sent the same business day. Items ordered after 10:30am CT will be sent on the following business day. Orders placed after 10:30am CT on Friday will be sent on the following Monday.

If you experience any issues with your delivery, please contact us at contactus@gruv.com

How will I know when my order has been sent?

As soon as your order is sent from our warehouse you will be sent an email to confirm that it's on its way.

Once my order has been shipped when will I receive it?

Depending on your method of shipping, your timing will vary:

• Standard Shipping - you will receive your order in 3-10 days
• Expedited Shipping (USPS Priority Mail) - you will receive your order within 2-3 business days
• Next Business Day (UPS Next Day Air) – You will receive your order within 1–2 business days. Next Business Day Air is not available for Vinyl records. 
• The timeliness of service to destinations outside the contiguous U.S. may be affected by the limited availability of transportation. Due to the variability of transportation, Package Services and USPS packages may take up to two to five weeks to reach Hawaii, Alaska, Puerto Rico and any U.S. Territories. This includes ZIP Codes with prefixes of 967 and 969 and those with the following prefixes: 995, 996, 997, 998, 999, 968, 006, 007, 008, and 009

Do you charge for shipping?

We offer FREE Standard Shipping on eligible orders, excluding Vinyl records. Shipping fees for Vinyl records are calculated at checkout.

Expedited Shipping (USPS Priority Mail) is available for $19.99.

Next Business Day Shipping (UPS Next Day Air) is available for $29.99 on eligible products only. Next Day Shipping is not available for Vinyl records.

What do I do if I have not received my order?

If your order does not arrive within 14 business days, please contact us so that we can investigate with the shipping company.

One of the items is missing from my order

Sometimes, items ordered on the same day may arrive on different days. Vinyl records are shipped separately from movies and other products directly from our music warehouse.

We will send you an email notification when each shipment is on its way.

Which countries do you deliver to?

We deliver to the United States and US territories.

If in doubt, please contact our customer service team at contactus@gruv.com

Here at GRUV.com, we want you to be 100% happy with your purchase, and we'll do everything we can to make sure you are. If you would like to return a product, please contact us at contactus@gruv.com.

If you are unhappy with your purchase, you can return it within 14 days of receiving your order for a full refund. If you purchase products from us in bulk for resale or other commercial purposes, we reserve the right to refuse returns or issue a refund.

Please note that DVDs, Blu-rays, 4K discs, and Vinyl records that have been opened or had their original packaging or shrink-wrap removed are not eligible for return.

You can also exchange eligible items within 14 days of receiving them.

How do I return an item?

To arrange a return, please contact us at contactus@gruv.com, and we'll be happy to assist you. Simply let us know which item you wish to return and the reason for the return.

For defective or damaged items, please provide photo or video evidence of the issue, where available, to help us assess your request.

We will then issue you a unique Return Authorization (RA) number along with the relevant return instructions.

I have received my item, but now I want to return it

If you are unhappy with your purchase, you can return it within 14 days of receiving it for a full refund. Please note that DVDs, Blu-rays, 4K discs, and Vinyl records must be unopened and have their original shrink-wrap or packaging intact to be eligible for return.

For returns due to a change of mind or if items are no longer needed, the customer is responsible for the return shipping costs.

All returns require a Returns Authorization (RA) number, which will be provided by our Customer Service team. Where possible, please return items in their original packaging.

I have received my item but it's damaged / faulty

If your item has arrived damaged or is faulty, we will make this right as soon as possible, either by sending a replacement item or refunding your account. If we ask for the item to be returned, then GRUV.com will pay for the cost of the return via a pre-paid label.

In the unlikely event that your order is received damaged or faulty, all you need to do is contact us and we will provide the relevant returns information.

I have received an item that I didn’t order

If you received an item that you did not order, you can return it for a full refund or replacement. If we ask for the item to be returned, then GRUV.com will pay for the cost of the return via a pre-paid label.

When will I receive my refund/replacement?

We will process your refund or replacement as soon as your item is received back into our warehouse. Replacements are subject to availability and, if not available, a refund will be given instead.

Where possible please retain the packaging that your original order arrived in as you can use it to return the items.