Here
at GRUV.com we want you to be 100% happy with your purchase, and we'll do
everything we can to make sure you are. If you would like to return a product
to us, please email us directly at customerservice@GRUV.com.
If
you are unhappy with your purchase, you can return it to us within 14 days of
receiving the item being sent to you for a full refund*. (*If you are buying
products from us in bulk to sell on for your own commercial purposes we reserve
the right to refuse returns or issue a refund). Please note that DVDs, Blu-rays, and 4K discs that have been opened or
have had their shrink-wrap removed are not eligible for return.
You
can also exchange your item within 14 days of receiving it.
If
the item is out of stock and you do not wish to order an alternative item, your
credit card will not be charged for the item.
How do I return an item?
To arrange a return please contact us at customerservice@GRUV.com and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you a unique Returns Authorization (RA) number and the return instructions.
I have received my item, but now I
want to return it?
If
you are unhappy with your purchase you can return it to us within 14 days of
receiving it for full refund. Please note that DVDs, Blu-rays, and 4K discs that
have been opened or have had their shrink-wrap removed are not eligible for
return.
The
cost of shipping to return a product you no longer need will be paid for by the
person returning the product and will require a Returns Authorization (RA)
number.
The
RA number will be given to you by our customer services team.
I have received my item but it's damaged / faulty. What should I do?
If your item has arrived damaged or is faulty, we will make this right as soon as possible, either by sending a replacement item to you or refunding your account. If we ask for the item to be returned to us, then GRUV.com will pay for the cost of the return via a pre-paid label. In the unlikely event that your order is received damaged or faulty, all you need to do is contact us and we will provide the relevant returns information.
I have received an item that I didn’t
order?
If you received an item that you did not order, you can return it to us for a full refund or replacement. If we ask for the item to be returned to us, then GRUV.com will pay for the cost of the return via a pre-paid label.
When will I receive my refund/replacement?
We
will process your refund / replacement as soon as your item is received back
into our warehouse. Replacements are subject to availability and, if not
available, a refund will be given instead. Where possible please retain the packaging that your original order arrived in as you can use it to return the items to us.
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